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HEY MIKLI
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HEY MIKLI
Get the emails
Posts
Book a coffee chat!
Get the emails
Posts
Book a coffee chat!
Mikli 7/17/23 Mikli 7/17/23

The Customer Experience Hierarchy

Make it solid, make it smooth, make it sparkle

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Mikli 7/17/23 Mikli 7/17/23

Sometimes when we touch... points

And questions I can’t answer

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Mikli 7/17/23 Mikli 7/17/23

CX Magazine Vol. 1: From UX to CX

On creating meaningful customer experiences, even when they’re invisible.

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Mikli 7/17/23 Mikli 7/17/23

Pay attention to when they pay attention

And make it a moment

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Mikli 7/17/23 Mikli 7/17/23

Your To-Think List

Is your brain still buzzing? Then you better go… uh, catch it?

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Mikli 7/17/23 Mikli 7/17/23

Mental loads are heavy

So consider this your permission slip

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Putting the Art in Diskarte
Mikli 3/9/22 Mikli 3/9/22

Putting the Art in Diskarte

Think: street smarts, but applicable to more than just the streets. 😄

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Say hey on instagram! >> @HEYMIKLI

Using %FIRSTNAME%, sending relevant emails, making sure clients are taken care of and having automations send them everything they need even while you're AFK? Yes yes yes.

Faking a whole conversation in the DMs while your bot (unsuccessfully) preten
 

Hey! I’m Mikli. Tech and automation strategist. Pun enthusiast. Helping you tech care of business.